Frequently Asked Questions

Q: What is XanEdu Customization Platform?

A: XanEdu Customization Platform, a product of XanEdu, Inc., is a technology platform for higher education that allows faculty and school administrators to create custom course materials from a variety of sources and present content in print or digital formats.

Q: Do you offer digital custom books or print copies? Or both?

A: Both, to provide you with maximum flexibility to meet your needs.

Q: Do you offer iPad or eReader formats?

A: XanEdu Customization Platform's digital output is compatible with an array of popular devices including the iPad and Android-based devices.

Q: How do I purchase XanEdu Customization Platform books?

A variety of options are available depending upon your professor's and bookstore's choices. Your professor will provide a link to your custom book. Your bookstore may have print copies available for sale or you may order a print copy directly from the XanEdu Customization Platform online store.

Q: What is the turnaround time for XanEdu custom books?

A: Once you receive the link from your instructor, your digital custom book is available for purchase. Your bookstore may offer print copies during registration; if not, you may purchase a print copy from the XanEdu Customization Platform's online store. Turnaround time is 4 - 14 days depending on the fulfillment option that you choose.

Q: Why would I want to buy a printed custom book?

A: Convenience and accessibility.

Q: What can I expect of a printed custom book?

A: You can expect a bound, well-organized document with a table of contents and high production value.

Q: I don't see my course yet. What do I do?

A: It's possible your professor hasn't fully assembled your custom book yet due to late breaking information for your course. Your professor will always be the source of a link directly to your custom book.

Q: How do I track my shipment?

A: When your book ships, an email containing a tracking number will be sent to you.

Q: How do I use the QR barcode I see in my book?

A: The QR code you see will link to content of your professor's choosing. First get your camera enabled device (whether it be a tablet or a smartphone, iOS or Android), and make sure you have a QR Reader installed (we suggest Neo Reader or QR Reader but any will do), open the application and scan the QR Code and you will be brought to the correct content on your mobile device.

Q: What if I have any other questions or need technical help with my online purchase?

A: You may contact Customer Service - or 866-297-9095. The phones and email are staffed Monday - Friday from 8 am to 8 pm ET.